Below is a collection of our FAQs. We’ve tried to answer any questions we think you might have. However, if you require any information, or think of a question not on here, please feel free to contact us.
What measurements should I provide?
We custom make your wall mural and it can be produced at any size. Your measurements, however, should be precise. Measure the highest and widest point in centimetres. If your wall is irregular in shape (i.e. not a conventional rectangular or square shape) we will also require a photograph of the wall emailing to us at firstname.lastname@example.org
It is important that you double check your measurements before placing your order on-line.
Please refer to the MEASURING YOUR WALL page
Is there a maximum or minimum production size?
There are no maximum or minimum production sizes.
How is the mural packaged/supplied to me?
The wall mural is printed on one continuous roll. For butt join the roll width is 52cms, for overlap join the roll width is 145cms. It is, however, variable as we split according to size requirements. Each panel height will match your exact dimensions. There is a break/cut line so you can identify where one panel ends and the next one starts. We package the roll in a cardboard tube.
Is there a delivery charge?
Standard UK mainland delivery is £10.
Are there any fitting instructions?
Please refer to the HANGING INSTRUCTIONS page. Step by step hanging instructions are also included at the top of your printed mural.
Can the wall mural be cleaned?
Yes, you can wipe it with a clean, damp sponge and wipe gently using warm water, but be sure to take care. Chemical detergents will damage the wall mural and should NOT be used under any circumstances.
Do I need to prepare my wall?
Yes, it is essential that your wall is prepared correctly as it will aid the installation, ensuring your mural will adhere correctly to the wall. It will also aid the removal of the mural at that later date. Please ensure that your wall is correctly primed and sealed prior to hanging your wall mural.
Can the wall mural be moved to a different wall?
No, once you have hung the paper it cannot be moved on to a different wall.
Although it is movable during the hanging process to aid positioning.
Is there a specific paste I should use?
Yes, it is essential you use a Pre-Mixed “Paste The Wall” Wallpapaer Paste. This can be purchased from your local DIY store.
I have a sloping, rectangular or un-square wall, what should I do?
All you need to do is make sure you measure the widest and tallest part of your wall. Just trim off any excess when fitting.
If the mural is damaged upon receipt what should I do?
If the product arrives damaged, please contact us within 24 hours and we will be happy to arrange a replacement.
Do I need a professional decorator to install my wall mural?
A professional decorator is not a necessity, so it is entirely up to you. We can arrange to supply a decorator to come to your home and install the wall mural for you. There will be an additional cost to you and prices will be discussed and agreed prior to installation. Alternatively you can enter your postcode into www.yell.com to find professional decorators in your area.
Will I see my mural design before it is printed?
Yes, we will email you as we go along so you can see how your work of art looks.
How long will it take to produce my mural?
We aim to have each mural completed and printed between 7 and 14 working days.
How easy is it to remove the wall mural?
The wall mural can usually be peeled off strip by strip.
How accurate are the colours I see on screen?
Although the representation is good, there will be slight differences between certain computer monitors
Can I track my order?
Yes, you can email us at email@example.com and we will advise you on the progress of your delivery.
Can I return my wall mural and ask for a refund if I change my mind?
The murals are bespoke and made to order based upon your specification. For this reason we are unable to offer refunds.
I have my own idea can this be accommodated?
Yes, we would love to discuss your ideas with you. Client specific illustrations are subject to additional cost.
Do you take international orders?
For international enquiries, please contact us by email at firstname.lastname@example.org